What does Managed Apps include?

JX Agency keeps web and mobile applications running and moving forward: monitoring, updates, bug fixes, and new features after handoff. Deliverables include Application monitoring, Uptime management, Bug fixes, Security patches, Dependency updates, New feature development, and more depending on the scope.

How does a Managed Apps project start?

Every engagement starts with discovery: we learn about your business, audience, goals, and technology needs before anything is proposed. From there we move through design, development, and launch, and stay on for ongoing management where it helps. Send a note through the contact page to start the conversation.

Managed Applications & Support

Your application, still improving after launch.

We keep the software running, monitored, and moving forward with new releases instead of going quiet after handoff.

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Managed Apps

An issue reported, diagnosed, and shipped.

#4821 Checkout stalls on iOSReported by 14 users in 40 minutes

Reported

ReportedDiagnosisResolvedDeployed

Fix confirmed in staging3 devices, 2 OS versions

Regression tests passing142 checks

Released to productionrollout 100%

Crash free99.7%+0.4

Response1h 12mwithin SLA

Sessions42.1K+8%

Crash free sessions

Usage trend

Daily active users, sampled.

Release timeline

v2.4ShippedSaved views and faster search

v2.5In testOffline mode for field teams

v2.6PlannedPush notification controls

Support queue

3 open issues2 cosmetic, 1 investigated

11 feature requestsgrouped into the roadmap

Backlog reviewedmonthly with your team

What a retainer covers

MonitoringBug fixesPatchesNew featuresApp Store releases

Standing development budget, released monthly.

In short

Managed Apps, explained.

JX Agency keeps web and mobile applications running and moving forward: monitoring, updates, bug fixes, and new features after handoff.

Teams with software already in market that needs ongoing development, not a rebuild.

What's included

Application monitoringUptime managementBug fixesSecurity patchesDependency updatesNew feature developmentRelease managementApp Store updatesDatabase maintenancePerformance tuningIntegration supportUser support and triageBacklog managementRoadmap planningMonthly reporting

What you get

Built into every engagement.

Monitoring and alerts

We know something broke before your users tell you.

Bug fixes

Issues triaged and fixed within an agreed response window.

Security and patches

Dependencies and platform updates kept current.

New features

A standing development budget for whatever comes next.

Release management

Testing, deployment, and App Store submissions handled.

A real roadmap

Priorities reviewed with you each month, not decided in a vacuum.

Software is never finished. It is either maintained or abandoned.

Questions

Asked before we start.

What does Managed Apps include?: JX Agency keeps web and mobile applications running and moving forward: monitoring, updates, bug fixes, and new features after handoff. Deliverables include Application monitoring, Uptime management, Bug fixes, Security patches, Dependency updates, New feature development, and more depending on the scope.
Who is Managed Apps for?: Teams with software already in market that needs ongoing development, not a rebuild.
How does a Managed Apps project start?: Every engagement starts with discovery: we learn about your business, audience, goals, and technology needs before anything is proposed. From there we move through design, development, and launch, and stay on for ongoing management where it helps. Send a note through the contact page to start the conversation.

Ready to talk it through? Start a project or see related work.